FAQ
IMPORTANT PRE-ORDER INFO !
FLORAL SWEATSUITS PRE-ORDER - LIMITED QUANTITY AVAILABLE!
Act Fast Before It's Gone... Forever!
What is a Pre-Order ?
Pre-ordering is a purchasing method that allows customers to reserve an item before it becomes available for general sale. Once purchased, your order is sent to our manufacturer for production, then returned to the Vexilius Team for quality inspection, and finally shipped out to YOU! The whole process generally takes 3-8 weeks for orders to start shipping.
How Does Pre-Order Shipping Work?
To ensure a smooth and organized fulfillment process, pre-orders will be shipped in batches within the 3-8 week timeframe:
- Batch 1: The first 100 orders will be shipped first.
- Batch 2: Orders 101-200 will be shipped 7-10 days after Batch 1.
- Batch 3 and beyond: Each following batch will continue shipping every 7-day interval, following the 100-order batch system, until all pre-orders are fulfilled.
The specific batch your order falls into will be confirmed via email, so make sure to check your inbox for updates!
We Keep You Updated!
Don't worry—you have our promise that you will be frequently updated every step of the way. Unlike other brands, we won’t ghost you when it comes to your order. Your order with us is our top priority!
Make sure to:
✅ Check your email for updates.
✅ Follow our Instagram (@vexilius.clo) for pre-order updates.
✅ Email us at vexiliushelp@gmail.com if you need a more direct response.
Order Processing & Cancellations
- Once the website closes, all pre-orders will be finalized and sent for production.
- If your order is canceled before the site closes, it is likely due to a fraud risk detected by our system. In this case, we recommend using an alternative payment method to complete your purchase before the site officially closes.
- If your order is canceled after the site has closed, we will contact you regarding this issue. However, please note that this is a limited-time release, and once the pre-order period ends, the item will not come back.
IMPORTANT REMINDER !!!
It is absolutely vital to understand that all orders placed during a pre-order require a 3-8 week wait time after they are placed and processed. The timeframe depends on the quantity of items sold during the pre-order period. The Vexilius Team will update all customers periodically via email and social media with a more specific timeline as production progresses.
Why Pre-Order?
We are not a fast fashion company. We take the time to ensure that every piece we create is durable, high quality, and built to last. By pre-ordering, you are supporting our mission to deliver the best possible product, rather than mass-producing low-quality items.
TL;DR
📌 Pre-orders take 3-8 weeks to process and ship.
📌 Orders are shipped in batches (first 100 orders go first, then every 7 days for the next batches).
📌 We will frequently update you via email and Instagram (@vexilius.clo).
📌 Follow our socials and email us at vexiliushelp@gmail.com for any questions!